SMS Program Terms

Program name: ScaleCare SMS Program
Program purpose: ScaleCare sends SMS/MMS messages to individuals who request help finding home care services. Messages may include request confirmation, basic non-sensitive intake questions (e.g., ZIP code, schedule, general service needs), status updates, and coordination of next steps, including connecting you with an independent partner home care agency that may be able to serve you.

How you opt in

You can opt in to receive text messages from ScaleCare by:

  • Submitting your phone number on a ScaleCare web form and checking an SMS consent checkbox (not pre-checked), or
  • Providing verbal consent during a phone call with a ScaleCare representative (for example, when you request updates by text).

By opting in, you authorize ScaleCare to send recurring SMS/MMS messages to the phone number you provide.

Message frequency

Message frequency varies based on your request and activity, but you can generally expect 1–5 messages per week while your request is active.

Cost

Message and data rates may apply depending on your mobile plan. ScaleCare does not charge for messages, but your carrier may.

Opt-out (STOP)

You can cancel at any time by replying STOP to any message. After you send STOP, you may receive one final message confirming your opt-out, and then you will no longer receive messages from that program/number unless you opt back in.

Help (HELP)

For help, reply HELP to any message or contact us at:

Supported carriers / delivery

Wireless carriers are not liable for delayed or undelivered messages. Message delivery is subject to effective transmission from your network operator and device compatibility.

Privacy

ScaleCare’s Privacy Policy explains how we collect, use, and protect your information: Privacy policy. We use your information to provide and improve our services, including responding to your request and coordinating next steps.

No sensitive information by SMS

Do not send sensitive personal, medical, or financial information via text message. If sensitive information is needed, ScaleCare will provide an alternate method to share it.

Eligibility

The SMS Program is intended for U.S. phone numbers. You represent that you are the account holder or have permission from the account holder to enroll the provided phone number.

Changes to SMS terms

We may update these SMS Program Terms from time to time. Updates will be posted on this page, and your continued participation constitutes acceptance of the updated terms.